Privacy Policy

Last updated: May 2026

Hello Luma Recruitment (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, and manage your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

1. Information We Collect

We collect personal information to provide recruitment services. This may include: your name, contact details, resume/CV, employment history, qualifications and registrations, referee details, AHPRA registration numbers, and right-to-work documentation. We collect this information when you register with us, submit a form on our website, apply for a role, or communicate with us directly.

2. How We Use Your Information

We use your information to: match you with suitable roles and employers, communicate about opportunities, verify your qualifications and registrations, process referrals, respond to your enquiries, and improve our services. We will not use your information for any purpose you would not reasonably expect.

3. Disclosure to Third Parties

We only share your information with your consent or where required by law. With your permission, we share relevant candidate information with prospective employers as part of the placement process. We do not sell or rent your personal information to any third party.

4. Third-Party Services

We use JobAdder as our recruitment management platform to store and manage candidate and vacancy information. JobAdder operates in accordance with its own privacy policy. We also use standard analytics tools to understand how our website is used — no personally identifiable information is collected through these tools.

5. Data Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Our systems are secured and access is restricted to authorised staff only. If you believe your information has been compromised, please contact us immediately.

6. Access, Correction & Deletion

You have the right to access, correct, or request deletion of the personal information we hold about you. To exercise these rights, contact us at info@helloluma.com.au. We will respond within 30 days.

7. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small files stored on your device. You can disable cookies in your browser settings, though this may affect some website functionality.

8. Changes to This Policy

We may update this policy from time to time. The current version will always be available on this page. Continued use of our services after changes constitutes acceptance of the updated policy.

9. Contact Us

For any privacy-related questions or complaints:

Hello Luma Recruitment
Perth, Western Australia
Email: info@helloluma.com.au
Phone: 0468 011 222

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).